The Nordstrom Way to Customer Experience Excellence: Creating a Values Driven Service Culture Department_BOOK & TOY Teachers' Pets Subclass Code_1DN Teachers' Pets innovation expert Scott Anthony and his impressive team of coauthors use groundbreaking research in behavioral science to provide a first of its kind playbook for empowering individuals and teams to be their most curious and creative—every single day the authors explore in–depth the core values of the culture that have made Nordstrom synonymous with legendary customer service and the new edition explains how the Nordstrom approach can be emulated by any organization―in any industry―in every corner of the world